Our Refund Policy
We stand behind everything we sell. This policy exists to be fully transparent with you — please read it before purchasing.
Our core principle
We offer refunds only when a mistake has been made on our side. If we fail to deliver your order, deliver the wrong product, or the product is non-functional due to our error — we will refund you or replace the product immediately.
When you ARE eligible for a refund
- We failed to deliver your order within the stated maximum timeframe (24 hours).
- The product we delivered does not work or is incorrect (e.g., wrong plan, wrong region, wrong activation code).
- The activation we performed caused a direct issue with your account that we were responsible for.
- We activated the wrong plan or duration on your account.
- A PureVPN code was already redeemed or invalid at the time of delivery.
- A technical error occurred on our end that made it impossible to fulfill your order.
How refunds are issued
If you are eligible for a refund, it will be returned via the same payment method you used to purchase.
- Crypto (BTC, ETH, etc.)Refunded to the same wallet address used for payment.
- PayPalRefunded to your PayPal account. Processing time: 1–3 business days.
- CashAppRefunded to your CashApp account immediately.
- Other methodsDiscussed and handled individually based on your payment.
How to request a refund
Contact us as soon as you notice an issue. We aim to resolve all disputes within 24 hours.
Discord
discord.gg/coinnpc
Fastest response
Telegram
@CoinNPC
Direct message
support@coinnpc.com
For detailed cases
Note: In many cases, rather than a refund, we can offer a replacement or fix that resolves the issue faster. We always try to make things right before processing a refund.
Last updated: 2025 · CoinNPC